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GENERAL TERMS & CONDITIONS – Tropea

dato May 2019

The General Terms and Conditions are applicable to all services offered by Piccola Università Italiana and subscribed to by the student (the client) directly with the school or through an intermediary (including an agent).

 

1.         Enrolment Procedure

When registering you accept the published “General Terms and Conditions”.

The registration should be filed online through the form on the website: https://piccolauniversitaitaliana.com

In exceptional cases, the application may also be sent in writing via e-mail. The contract is achieved by a written confirmation from our side. This confirmation comes into effect on receipt of pre-payment.

By enrolling at the school, the student commits to following the course and respecting the internal regulations of the school.

2.         Minimum Age

2.1. Minimum age of admission for adult group courses (= course A, B, C) is 16 years. Teenagers aged 16 to 17,99 have to provide the authorization, that parents or a legal guardian agrees to the course participation, assuming personal liability for the minor and confirming that the child is financially secure. This authorization (scanned) must be sent together with the application and the passport copy (scanned) to the secretary’s office. The template of the authorization is available upon request in the secretary’s office.

2.2. Children from 4 to 15,99 years and need to book private lessons (= course E, D)  or lessons in a pre-formed group. Children of this age group have to be enrolled in the Junior summer programme (only available from 12 to 17 years) or must be accompanied by their parents or legal guardian during their stay.

3.         Payment

By paying for all or part of the service, the client agrees unreservedly to these General Terms and Conditions as well as the internal regulations to which they refer.

3.1. The deposit must be paid within 7 days after registration to continue the enrolment process, thereby the confirmation receives its effectiveness. The deposit includes 100% of the registration fee and 30% of the accommodation cost.

The balance must be paid without further notification within 30 days before the course starts.

For “last minute enrolment” (= < 4 weeks before arrival), the entire amount must be paid immediately upon receipt of the official confirmation from the school.

3.2.1. Payment by bank transfer: This payment option is recommended for students from the eurozone. Together with the confirmation of the booked language course, students receive automatically the relevant bank details. The bank transfer fees are borne by the student. A remittance copy must be presented at the beginning of the course.

3.2.2. Payment through Flywire: This payment gateway is recommended for students from non-EU countries.

It provides the possibility to pay in over 140 currencies, pay by bank transfer or international credit / debit card, eliminate bank fees, enjoy excellent exchange rates, track payment from start to finish, pay from any country and any bank.

3.2.3. Cash payment: In exceptional cases cash payments are accepted especially for “last minute” registration and have to be made on the first day of course to the secretary’s office.

3.2.4. Services, which are booked additionally after arrival (= extensions, individual lessons or activities offered within the weekly program) can only be paid in cash.

3.3. The student is entitled to participate in the course, once copies of the payment records have been presented.

4.         Cancellation

4.1. Withdrawal from a program can be done only by e-mail or registered letter to our office.

4.2. Cancellation policy:

4.3. There will be no course or accommodation refunds in the event of a cancellation once the course has begun.

4.4. Course starting dates are fixed. There is no refund for any missed lessons, early termination of a course or for missing the start of class.

5.         Contracted Services

The scope of the school’s contractual services is clear from our publications, including the price list and any related information received in the confirmation. Written confirmation must be received from the school for any exceptions and a copy presented when the course begins.

6.         Concerns and Complaints

Any concerns or complaints should be taken directly to the school management.  It is our number one priority to provide the best service and study experience possible.  Therefore, should the student have any problems, complaints or concerns, we will address these immediately and come to a mutually satisfying arrangement.

7.         Inscription fee

Services included in the registration (transfers/excursions) are neither transferable (to any other party) nor refundable should they not be used.

The inscription fee of 100 Euros includes the following services:

~    2 half day excursions by minibus or Pick-up transfer from and to the airport Lamezia Terme (SUF) (the pick-up transfer service is only available in combination with accommodation arrangements booked through the school)

~    Teaching material
~    Schoolbag or school folder, pen and writing pad
~    Written and oral grading tests
~    Participation certificate
~    City map and information about Tropea, tips on excursions
~    Presentation including welcome cocktail
~    Organisation of weekly leisure activities
~    Guided city tour of Tropea
~    Film evenings at school

8.         Placement Test

8.1. The placement test is mandatory for all students, also for students who self-evaluate themselves as beginners.

8.2. The test will take place on Sunday evening or on Monday morning and is equivalent to two group lessons. As a matter of fact, students booked for course A, B or C, who start their group lessons at 11:10 am on the first day of course, will finish the group lessons at 1:00 pm. This timetable is stipulated by the school.

9.         Classes

9.1. Lessons take place from Monday to Friday and will either be scheduled from 9:00 am to 1:00 pm or in the afternoon from 4:00 pm to 8:00 pm. During high-season lessons could also be scheduled between 1:00 pm and 4:00 pm. The timetable is stipulated by the school. Special timetable or scheduling requests can apply only to individual lessons and must be requested by e-mail before arrival.

9.2. On national holidays, group courses will be cancelled without scheduling any make up classes.  Only private lessons will be made up.

9.3. In case of late arrivals, early departure or absence due to illness of the participant, booked group lessons cannot be made up. Booked private lessons can possibly, but only after consultation and based on teacher availability be rescheduled. In either case a refund is possible. See also section 6.3.

9.4. Regulation of adult group courses (= course A, B, C): On the first day of the course (Monday), all participants, without exception, are required to take a written and oral placement test. Classes are then formed based on exam results and in accordance with the Common European Framework of Reference (CEFR). Should there be no 3-8 grouping available at a student’s level, the student will be placed in a 1-2 student to teacher ratio setting.  If this occurs, the number of lessons will be reduced by 50%.

9.5. Should a student not be satisfied with the classification or the course itself, it must be reported to the secretary’s office 2 days, at the latest, after courses start. The placement test will then be retaken and a reclassification made, if warranted.

The student is called throughout the stay to give feedback on the lessons, which must be communicated directly to the secretary’s office.

9.6. However, no change can be made to the pre-booked course after arrival.  Therefore, any request for a booking change must be made prior to arrival.

9.7. In case of teacher availability students can book additional private lessons to the already confirmed course.

10.       Accommodation

10.1. Scheduled day of arrival is Sunday before course start and the departure date is the Saturday morning after the end of the course. Arrival and departure should always be arranged on the weekend. On departure day the apartment has to be cleared so must be vacated by 10.00 am.

10.2. Prices can only be calculated on a weekly basis. The week of accommodation is calculated from arrival Sunday to departure Saturday. Extra nights on weekends may be booked and prices are subject to the official pricelist.

When booking an extra night it could become necessary to change apartment, which may differ from the original category booked. In case of lack of availability in an apartment, the secretary’s office will arrange a B+B or hotel. The supplement will be communicated prior to arrival and must be paid on site in cash in the secretary’s office.

10.3. Prices are per person. Family members, spouses or friends are welcome to visit and stay in a student accommodation as well. The secretary must be informed, in advance, of the arrival of a visitor(s). The terms and conditions remain the same and apply equally to guests.

10.4. A once a week (on weekends) cleaning and change of towels and bed linen is included in the price. Additional changes of linen and towels during the week can be arranged at an extra cost of EUR 10.00 per change.

10.5. Students staying only one week have no cleaning and change of towels and bed linen included in the price.

10.6. Students are asked to report any problems with their accommodation within 24 hours and reports should be directed to the secretary’s office to give the school the opportunity to remedy the situation.

11.       Extracurricular programme / Cultural and social activities / Excursions

11.1. All offered activities are subject to a minimum number of participants. The school reserves the right to cancel activities if the minimum number of participants is not reached.

11.2. The half-day excursions with the mini-bus included in the registration fee cannot be refunded and availability depend if the minimum of participants is reached.

12.       Insurance

12.1. The students are neither insured through the school nor the accommodation provider against sickness, accident, theft or loss of personal property. We therefore recommend taking out special insurance.

12.2. It is judicious to take out insurance against sickness, injury or accident during a stay in Italy.

12.3. We also recommend taking out travel cancellation insurance, which covers course and accommodation costs in the event of cancellation prior to departure or in case of early termination of your language study (due to illness, accident, death of a family member, etc.).

11.4. An insurance that covers theses eventualities can be booked through the school.

13.       Visa

Students who want to study in Italy for more than 90 days must apply for a study visa at the Italian Embassy or Consulate in their country of origin, except for citizens belonging to the European Community do not require a visa to study in Italy.

Citizens of other countries should inquire at the nearest Italian Consulate about entry formalities and requirements.
A document confirming the study holiday will be issued only after full registration of the participant, and upon receipt of payment for the entire language stay. Details of visa procedure are to be found on the “Guide to obtain a study visa”.

14.       Privacy

14.1. The participant authorizes the Piccola Università Italiana to use personal data for processing the registration and for demographic or statistical analysis and promotional materials. The participant may, according to Italian law (art. 13, 675/96), request the deletion of personal data at any time.

14.2. The participant authorizes the Piccola Università Italiana, to publish photographs taken during their stay at the school. If the participant does not agree, he/she must report this on the first day of school in the secretary’s office.

15.       Program and prices

The school reserves the right to change course programs and prices for services.

16.       Holiday Schedule

The annual holidays are listed in the price list, so please consult the price list for further information.

17.       Discipline

In the event that a student is disrespectful towards other students or the school’s staff, Piccola Università Italiana reserves the right to exclude the students from the booked group classes. Fees will not be reimbursed.

18.       Acceptance of general terms and conditions of participation

It is understood, that after having read the school’s “general terms and conditions of participation”, that the student accepts these terms.  The school, therefore, reserves the right to expel participants for blatant disregard of these terms and conditions and/or for any behaviour deemed inappropriate by the school.